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Installation Requirements, Compatibility and Supported Platforms

This section defines the hardware and software requirements for the SuperSTAR suite of products.

This information is subject to change. Please contact customer support if you wish to confirm specific details.

Support Levels

The following table defines four "support levels". These support levels are used throughout the compatibility tables in this section.

Support LevelWill SuperSTAR Work?Bug Reports Accepted?
Not CompatibleNoKnown to be incompatible.No
Not SupportedUnknownHas not been tested by WingArc.No
CompatibleYesSupported but is not actively tested by WingArc.Yes
Actively TestedYesSupported and actively tested.Yes

Hardware and Operating System Compatibility

Server Components

32/64 bitMinimum
Service Pack
SuperSERVERSuperADMINSuperSERVICE ManagerProduction System
Windows Server 200864SP2CompatibleCompatibleCompatibleCompatible
Windows Server 2008 R264SP1CompatibleCompatibleCompatibleCompatible
Windows Server 201264
Windows Server 2012 R264
Windows Server 201664
Actively TestedActively TestedCompatibleCompatible
Windows Server 201964
Actively TestedActively TestedCompatibleCompatible
Amazon Linux 264
CompatibleCompatibleNot CompatibleCompatible
OpenSUSE 12 (x86-64)6412.3CompatibleCompatibleNot CompatibleCompatible
Ubuntu 1964
Actively TestedActively TestedNot CompatibleCompatible
Other Linux (x86-64)64
CompatibleCompatibleNot CompatibleCompatible
SUSE Linux (Platform z)64
Not SupportedNot SupportedNot CompatibleNot Supported
The metadata utilities (supplied with SuperADMIN) are not available for Z Linux.

Web Server Support

SuperWEB2Open Data APIJob Queue Manager
Apache Tomcat 6.0.xNot CompatibleNot CompatibleNot Compatible
Apache Tomcat 7.0.x

Not Supported

Not Supported

Not Supported
Apache Tomcat 8.5.xNot SupportedNot SupportedNot Supported
Apache Tomcat 9.0.x

Compatible. Actively Tested with Tomcat version 9.0.46.

Compatible. Actively Tested with Tomcat version 9.0.46.

Compatible. Actively Tested with Tomcat version 9.0.46.

Web Server RAM Settings

If you use the supplied version of Tomcat to run SuperWEB2 then the scripts supplied with SuperWEB2 will allocate 4GB of RAM to Tomcat when it starts up, using the following Catalina options: -Xms4g -Xmx4g

If you have a large dataset catalog, we recommend increasing this to 8GB RAM where possible. Please contact us for assistance if you want to discuss Tomcat RAM requirements.

Java Requirements

SuperWEB2Java 11 (Oracle or Open JDK)
SuperADMINJava 11 (Oracle or Open JDK)
SuperCHANNELJava 8

Customers can choose to use either the Oracle implementation of Java 11 or Open JDK (the open-source reference implementation of Java 11). If customers choose to use the Oracle version then it is the customer's responsibility to meet any licensing requirements imposed by Oracle. Where Java is bundled with our installation packages, we use the Open JDK implementation.

Installed Client Applications

32/64 bit?Minimum
Service Pack
Windows Vista32 and 64SP2CompatibleCompatibleCompatible
Windows 732 and 64SP1CompatibleCompatibleCompatible
Windows 832 and 64
Windows 8.132 and 64
Windows 10 Pro64
Actively TestedActively TestedActively Tested
Windows Server 200864SP2CompatibleCompatibleCompatible
Windows Server 2008 R264SP1CompatibleCompatibleCompatible
Windows Server 201264
Windows Server 2012 R264
Windows Server 201664
Actively TestedActively TestedCompatible
Windows Server 201964
Actively TestedActively TestedCompatible
Amazon Linux 264
Not CompatibleNot CompatibleCompatible
OpenSUSE 12 (x86-64)6412.3Not CompatibleNot CompatibleCompatible
Ubuntu 1964
Not CompatibleNot CompatibleActively Tested
Other Linux (x86-64)64
Not CompatibleNot CompatibleCompatible
SUSE Linux (Platform z)64
Not CompatibleNot CompatibleNot Compatible

SuperCROSS requires the .NET Framework (the installer will install this automatically if necessary).

SuperWEB2 Browser Support

Chrome - Latest ReleaseActively Tested
Edge - Latest ReleaseActively Tested
Firefox - Latest ReleaseActively Tested
Internet Explorer 8 (or Earlier)Not Supported
Internet Explorer 9Not Supported
Internet Explorer 10Not Supported
Internet Explorer 11Compatible *
Safari 7Actively Tested

Internet Explorer 11

Internet Explorer 11 (IE 11) is no longer fully supported by SuperWEB2. Due to the age of this browser and the additional effort required to maintain consistency with modern browsers, there may be some product features that appear differently in IE 11. Support will be discontinued completely in a future release.

A warning message indicating this is displayed on the SuperWEB2 login screen if users access it with IE 11 (you can disable this message by editing a setting in the file).

Issues with IE 11 include text and element alignment, the appearance of the drag and drop feature and missing visual effects such as drop-shadows. Where possible, we strongly recommend that you encourage your users to transition to a modern browser, such as Chrome, Firefox or Edge.

Please contact support for assistance if your users are unable to upgrade from Internet Explorer 11 and they encounter issues that prevent them from using SuperWEB2.

GIS and Mapping Compatibility

The SuperSTAR web products support the following mapping services:

Mapping ServiceSuperWEB2
ESRI ArcGIS Server 10.xCompatible. Actively tested with Arc GIS 10.8.1
Microsoft Bing Maps (in conjunction with ArcGIS Server 10)Not Supported
Google MapsNot Supported

Database Compatibility

The list of databases that have been tested as part of this release are shown below.

DatabaseSuperCHANNELSuperWEB2 - UDRJob Queue ManagerMdcorbaserver
DB2 11.5CompatibleCompatibleCompatibleCompatible
H2CompatibleNot SupportedNot SupportedNot Supported
HSQL 2.2.8Not SupportedCompatibleNot SupportedNot Supported
MariaDB 10.5.8Not SupportedActively TestedActively TestedNot Supported
MySQL 8.0.25CompatibleActively TestedActively TestedCompatible
Oracle 11g R2CompatibleCompatibleCompatibleCompatible
Oracle 12cCompatibleCompatibleCompatibleCompatible
Oracle 19cCompatibleCompatibleCompatibleCompatible
PostgreSQL 10.17CompatibleActively TestedNot SupportedNot Supported
SQL Server 2019Actively TestedActively TestedActively TestedActively Tested
Teradata Express SupportedNot SupportedNot Supported

H2 file mode is not supported by the SuperCHANNEL GUI and can only by used with SNU (the SuperCHANNEL Command Line Utility). H2 server mode works with both the GUI and SNU. 

The drivers that have been used for testing are shown in the table below:

DatabaseSuperCHANNELSuperWEB2 - UDRJob Queue ManagerMetadata Server (OBDC)






SQL Server




Teradata Expresstdgssconfig.jar;terajdbc4.jarNot CompatibleNot CompatibleNot Compatible

Available Ports

The default installation of SuperSERVER and SuperWEB2 requires a number of ports to be available on your internal network for communication between components. See Port Usage for full details.

Accessibility Support

Accessibility standards exist to allow people with disabilities to be able to use websites. From version 9.12 onwards, SuperWEB2 complies with version 2.1 of the Web Content Accessibility Guidelines (WCAG), as published by the World Wide Web Consortium (W3C). SuperWEB2 complies at the AA level. See Accessibility for more information.

Other Support

Citrix Remote Access

Citrix can be used to remote desktop to SuperCROSS. The supported version of Citrix is:

  • Client - Receiver
  • Server - XenApp 6 Fundamentals
LDAP Support

LDAP v3 is supported for user authentication and group membership. LDAP v3 is defined by IETF RFC 4510.

Microsoft Active Directory on Windows Server 2008 is supported and actively tested.

Hardware Hypervisor Support

STR use VMware based Test Infrastructure for internal testing – ESX 4.1

The software is virtualisation-neutral and can run without modification on a virtualised server running any of our supported operating systems. The key point to keep in mind is that the SuperSTAR platform makes heavy use of CPU and disk. Providing adequate access to these resources is important for optimal performance and requires planning to achieve in a virtualised environment.

Single Sign On / KerberosSingle Sign On with Kerberos is only supported when SuperADMIN is running on Windows.

Discontinued Support

SuperCROSS ChartingSuperCROSS charting functionality has been discontinued. Please contact us if you still want to use charting in SuperCROSS.
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