Installation Requirements, Compatibility and Supported Platforms

This section defines the hardware and software requirements for the SuperSTAR suite of products.

This information is subject to change. Please contact customer support for advice or to confirm specific details.

Support Levels

The following table defines four "support levels", which are used throughout the compatibility tables in this section. 

Hardware and Operating System Compatibility

Server Components

The metadata utilities (supplied with SuperADMIN) are not available for Z Linux.

Web Server Support

Web Server RAM Settings

If you use the supplied version of Tomcat to run SuperWEB2 then the scripts supplied with SuperWEB2 will allocate 4GB of RAM to Tomcat when it starts up, using the following Catalina options: -Xms4g -Xmx4g

We recommend increasing this to 8GB RAM where possible. Please contact us for assistance if you want to discuss Tomcat RAM requirements.

Java Requirements

Customers can choose to use either the Oracle implementation of Java 11 or Open JDK (the open-source reference implementation of Java 11). If customers choose to use the Oracle version then it is the customer's responsibility to meet any licensing requirements imposed by Oracle. Where Java is bundled with our installation packages, we use the Open JDK implementation.

Installed Client Applications

SuperCROSS requires the .NET Framework (the installer will install this automatically if necessary).

SuperWEB2 Browser Support

Internet Explorer 11

Internet Explorer is no longer supported by SuperWEB2. Due to the age of this browser and the additional effort required to maintain consistency with modern browsers, there may be some product features that appear differently in IE 11.

A warning message indicating this is displayed on the SuperWEB2 login screen if users access it with IE 11 (you can disable this message by editing a setting in the configuration.properties file).

Issues with IE 11 include text and element alignment, the appearance of the drag and drop feature and missing visual effects such as drop-shadows. Where possible, we strongly recommend that you encourage your users to transition to a modern browser, such as Chrome, Firefox or Edge.

Please contact support for assistance if your users are unable to upgrade from Internet Explorer 11 and they encounter issues that prevent them from using SuperWEB2.

Minimum Recommended System Specifications

The specifications required for the servers running SuperSTAR will depend on the number and type of tables being created and tabulated, as well as the size, structure and configuration of the datasets. The table below presents our minimum recommended specifications. When planning a deployment, the best approach is to start with the below recommendations and test some real-world tables (or monitor performance of the live system) and then adjust as required.

SuperSERVER must be configured to take advantage of all available cores. See Performance Considerations - SuperSERVER for more details.

GIS and Mapping Compatibility

The SuperSTAR web products support the following mapping services:

Database Compatibility

The list of databases that have been tested as part of this release are shown below.

H2 file mode is not supported by the SuperCHANNEL GUI and can only by used with SNU (the SuperCHANNEL Command Line Utility). H2 server mode works with both the GUI and SNU. 

The drivers that have been used for testing are shown in the table below:

Available Ports

The default installation of SuperSERVER and SuperWEB2 requires a number of ports to be available on your internal network for communication between components. See Port Usage for full details.

Accessibility Support

Accessibility standards exist to allow people with disabilities to be able to use websites. From version 9.12 onwards, SuperWEB2 complies with version 2.1 of the Web Content Accessibility Guidelines (WCAG), as published by the World Wide Web Consortium (W3C). SuperWEB2 complies at the AA level. See Accessibility for more information.

Other Support

Discontinued Support