Known Issue with Kaspersky Security Software and SuperWEB2

Kaspersky Security Software has been found to cause issues with SuperWEB2 in certain situations.

The issues include delays logging in, and problems loading tables and databases (particularly large tables).

If you are experiencing problems such as these and you have Kaspersky Security Software installed, then you may find that switching to an alternative security solution, or using the workaround detailed below, resolves these problems.

The issues are related to a bug in some versions of Kaspersky Security Software that causes it to interfere with legitimate HTTP network traffic.

Workaround: Add SuperWEB2 to the Trusted URL List

If you are unable to switch to a different security solution, we recommend you add SuperWEB2 to the trusted URL list:

1. Open Kaspersky and select the Settings tab.
2. Select Anti-Virus protection > Web Anti-Virus.
3. Click Settings.
   

   

   
   The Web Anti-Virus settings display.
4. Select the Trusted URLs tab and click Add.
   

   

5. Enter the URL for your SuperWEB2 server and click OK:
   

   

6. Click OK on the Web Anti-Virus window and Save on the main Kaspersky window.